Jump to content

Expires today.....

growalot
 Share

Recommended Posts

  • 2 weeks later...
growalot Newbie

growalot

Posted
  • Author
Posted

Well I'm apologizing for posting that...It looked to be great...but too good to be true I now see.

The problem they have with me is....... I called in the order and grilled the person taking the order to make sure it was correct...they can't claim a computer glitch...I called today(India) and explained this...left on hold ...then offered 10 gift card...I don't do gift cards...explained the purpose of ordering 4 was to make the shipping cost worth while...I want the 1 tree they are willing to give me shipping free...done

Link to comment
Share on other sites
phade Mentor

phade

Posted
Posted (edited)

This is BS.

I called...ordered 4 originally. NO EMAIL at ALL about the change in order quantity! I just checked my order on their site based on this thread and sure enough they reduced it to one and with shipping the price for one was not a deal.

They charged the card the full amount when I ordered and refunded the cost of the three trees just Thursday.

I called as let them know I was not happy with the way it went down. The lady offered to restore my order for 4 trees at said price. So they re-debited the amount and I should get the 4 trees for $26.91.

We'll see.

Edited by phade
Link to comment
Share on other sites
phade Mentor

phade

Posted
Posted

This is BS.

I called...ordered 4 originally. NO EMAIL at ALL about the change in order quantity! I just checked my order on their site based on this thread and sure enough they reduced it to one and with shipping the price for one was not a deal.

They charged the card the full amount when I ordered and refunded the cost of the three trees just Thursday.

I called as let them know I was not happy with the way it went down. The lady offered to restore my order for 4 trees at said price. So they re-debited the amount and I should get the 4 trees for $26.91.

We'll see.

Go figure, i got an email saying they were out of stock and refunding my money.

Link to comment
Share on other sites
phade Mentor

phade

Posted
Posted

Thank you for your email. I sincerely apologize for the inconvenience. Due to the technical difficulties, we are unable to send more than one tree. As requested, I have canceled the order and a refund of $26.91 has been issued back to your credit card. Please accept our sincere apologies.

Once again, I sincerely apologize for this inconvenience and I completely understand your concern and I would like to say that providing you with a good customer service experience is of the utmost importance to us. I have already forwarded this issue to the appropriate department and it will taken care in future. I assure you that this will never happen again and definitely hope for a good relationship in future.

If we can be of further assistance, please feel free to contact us.

Sincerely,

Richard

Customer Service

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...