I was in there last week to pick up an order they had been out of that I had delivered there. It took 35 minutes to get cashed out. The guy and girl working front checkout didn't know how to put in my gift card and rest of what I owed onto my credit card. They had to call the manager who upon arriving at front desk didn't come over to me, he started checking out other customers. I just shook my head. Finally, he comes over , gets me cashed out and apologizes for the delay. I can imagine he says "I'm sorry" to the customers several times a day, if that's the way they operate.