CVA Customer Service, 2-Thumbs Up!

[CuseHunter]

Long story short, I lost my two screws that mount my stock to my barrel. I was wearing a pair of pants with a perfectly sized hole on the inside of the pocket. *face palm* My CVA is the Electra which I love by the way, but was discontinued after a short period of time so parts are nearly impossible to find online.

 

I called and waited only about 2 minutes before speaking to someone. He was a nice guy who was clearly from the US and was easy to talk to (unlike any other CS support). It took him a minute or two to find the schematics and which screws I had lost. Then he takes my address and contact info. I then asked him about a breech plug because the electra works off of a completely electric ignition so the breech plug replacement is very hard to find since its discontinued as well. He simply said, sure I can add that too. I was then expecting him tell me the total cost with shipping after asking for my zip code, yet he just said "Okay, I'll throw in the breech plug too for you. No problem.". That was it. No credit card, no payment. There was no charge, it was on CVA. 

 

I looked up the pricing and it would have cost me well over $25 for new replacement parts and thats IF I could have even found any. CUDDOS TO CVA, I'll be a lifelong customer with them. I just wanted to share my experience because usually all you hear is bad things about customer service, especially within the firearms community with the recalls (Remington comes to mind).

Anyone else have good/bad experience with CVA or other firearm companies they'd like to share? 

[Red]

Cva has the best customer service I've ever seen last year i broke the weld on my muzzle loader wolf i called them up and 9 days later i had a new muzzle loader at my door and they didn't even have me send back the broken one

[sbuff]

TC use to be that way too, S and W killed them

[ny hunter]

That is great service....tough to find these days.