I bought an IR4 last November and I ran it for a month. Then I put it back out in April and ran it for a month. Took great pics. Then the batteries got low. When I put new batteries in the camera did not work right when it was upright. I knew that I had filled out the warantee card so I called them. Their words, "Sounds like you have a short, send it back and we will give you a new one." I was very surprised with response. I sent it out and in about 3 weeks I got a new camera and its in the food plot right now. I give them an A+ for customer service!