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Thompson Center not what they used to be

adirondackbushwhack
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adirondackbushwhack Newbie

adirondackbushwhack

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TC customer care sucks now that Smith and Wesson has taken over. In fact it is so bad that I am no longer going to do buisness with them. I've purchased several TC rifles and barrels over the years but no more. I really love my custom Encore but cannot in good conscience recommend that anyone take the chance of doing buisness with them and loose their money.

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Culvercreek hunt club Enthusiast

Culvercreek hunt club

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TC customer care sucks now that Smith and Wesson has taken over. In fact it is so bad that I am no longer going to do buisness with them. I've purchased several TC rifles and barrels over the years but no more. I really love my custom Encore but cannot in good conscience recommend that anyone take the chance of doing buisness with them and loose their money.

What happened to make you unhappy?

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Lawdwaz Grand Master

Lawdwaz

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Not to mention that thier rifles are UGLY as a side order of s***....

If I had a DOG that ugly, I'd shave his butt and make him walk backwards...

YIKES!

You have the dog from Ohio? You know, the one with an "O" on his license plate?

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adirondackbushwhack Newbie

adirondackbushwhack

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What happened to make you unhappy?

A couple of years ago I ordered a custom shop complete rifle. It rusted the first day in the woods and it wasn't even raining. This was in early bear season and i sent it back and missed the entire hunting season with it. They replaced the frame but refinished the barrel and sent it back. This past hunting season I took it hunting and the barrel rusted again badly and they had me send it back again and again I missed the entire hunting season with it. Enter Smith and Wesson. Now they no longer will make a 444 barrel so They offered to refund my money but only if I could provide the original reciept, apparently they don't know what they charge for their products. My bad luck can't find it so they offered to replace it with another production barrel. I opted for the 375 H&H but now they don't make it anymore, so 35 Whelen but don't make it anymore. They did offer me a .243 though but I want to hunt with it so I suggested a 12 ga. Turkey barrel instead. They agreed and said i would be hearing from someone. I never heard so I called them back now they want to send me the original barrel back. Mind you since I already missed two hunting seasons with the rifle and we had an agreement I went out and purchased a 444 barrel from MGM so I could have the original rifle I had tried to purchase in the first place. Why a new rifle would rust as it did is beyond me. Why it would rust a second time is beyond my knowledge too. TC was vary helpful until Smith took over now they stall and lie and do everything except to fix the problem. Mind you the production barrels are less expensive than the custom barrel and so I was taking a loss anyway, they don't care. Okay they are big buisness so maybe loosing the sale of a few rifles and barrels to me won't matter much but sooner or later guys like me add up. And we will add up eventually with the way they do buisness.

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Dinsdale Community Regular

Dinsdale

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Charlie chipmunk and his band of brothers?

Is that the CZ 452?

Yes....."Trainer".....I just plink the ones that try to burrow into my foam on the shop foundation. I got that scope over on AR for my H+H as a spare, I'll just swap it out if I need it for a trip.

I happen to exchange emails from a former neighbor tonight; he had his 30-06 Encore barrel freckle a bit. They exchanged for a new one, no problems since.

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sbuff Experienced

sbuff

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I have dealt with Tc before and after S and W. I can say I think it was better before the moved, but since the move it seems I have spent more phone time with them . I had a breach plug that started to pit ,called them up,sent it in,and got a new one in return.Still great service in my mind and it wouldn't deter me from buying another.

Steve

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Culvercreek hunt club Enthusiast

Culvercreek hunt club

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Yes a stainless barrel. It was fine inside the house but the first time I took it in the woods it rusted. On a sunny day no less.

The only thing I have ever seen that makes Stainless rust that fast is cross contaminatino from regular carbon steel. I wonnder if someone in the shop didn't pay attention to where a buffing wheel had been? I have seen that typwe contamination rust stainless in a day.

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adirondackbushwhack Newbie

adirondackbushwhack

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The only thing I have ever seen that makes Stainless rust that fast is cross contaminatino from regular carbon steel. I wonnder if someone in the shop didn't pay attention to where a buffing wheel had been? I have seen that typwe contamination rust stainless in a day.

The barrel rusted the second time while hunting while the replacement frame did not. It was odd. First time both barrel and frame rusted. Frame was replaced and barrel refinished and the second time only the barrel rusted so it leads me to believe that something had happened to that original frame and barrel.

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WNYBuckHunter Experienced

WNYBuckHunter

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I took my daughter out yesterday with the new TC Hot Shot (mini-Encore) I picked up a few months ago. I noticed rust starting to form in the letters stamped in the barrel. This was the first time the gun had been taken out of my safe since I bought it. I am going to be emailing TC about the problem this week.

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adirondackbushwhack Newbie

adirondackbushwhack

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Why not get the barrel cleaned and camo dipped by a competent gun smith, if the problem is in the ss it self should correct the problem and still look good with your frame n stock?

Because it would not then be what I had ordered or had in mind when I bought it. Also even though they won't refund my money they did offer to replace the custom barrel with a less expensive production barrel of a different cal. which I excepted and then I ordered a stainless 444 barrel from someplace else. Now they are going back on the replacement barrel offer. I don't expect I'd spend that kind of money on a rifle and then take pot luck and take whatever they give me. I expect to get what I ordered and not have to spend more money fixing faults.

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adirondackbushwhack Newbie

adirondackbushwhack

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I took my daughter out yesterday with the new TC Hot Shot (mini-Encore) I picked up a few months ago. I noticed rust starting to form in the letters stamped in the barrel. This was the first time the gun had been taken out of my safe since I bought it. I am going to be emailing TC about the problem this week.

Good luck.

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