Pro Shops

[Chevy]

So I decided to try out a new archery pro shop but wasn't quite ready to trust them with my bow until I could see what they were like so I took one of my arrows in that needed new fletching. No one else was in the shop. I asked owner to replace the fletching but he declined unless I had three arrows. His reason was he said he was afraid he would loose the arrow in the pile with the others. I left without buying a thing.

 

I realize it was a very small order/request, but he just lost all my future business. Am I out of line or is that just poor business??    

[MACHINIST]

Poor business if you ask me.where I used to have them done puts a tag on all arrows with a rubber band so theres no mixups

[dbHunterNY]

if he was busy and said it might take a while then I'd understand.  definitely should've been a different experience for you.

[Doc]

He was simply saying that your request wasn't worth his time. It's a shame, but service activities are now gauged on how much money can be made with each customer interface. Little orders get little attention. And if the order is not big enough, it can be refused completely as in your case.

[sweet old bill]

God I can not believe that a owner would just turn down business. I had a shop for years  (20 + years ) I would fletch a arrow for $1 a arrow, and then write on a paper what fletch you wanted size  etc 2 inch BH vanes, 2 black and 1 yellow etc, with your name and phone number and put it on the arrow or arrows with a rubber band. Never lost a order in all the years. Now I would not do one arrow if you wanted a special brand or were I would have to order in fletch to do a doz arrows and you only had one, it would have to be for fletch I had in stock...

[Chevy]

I realized it was a very small order, but who turns away business when there is an opportunity to satisfy a customer and potentially get more significant future business. It is JULY after all. How busy could he be. I could understand if it was September or October. The guy has a small shop on East Henrietta road and should need all the work he can get. He wont be getting any from me however.

[Culvercreek hunt club]

Chevy....where was it? I would be interested because I have had some crap experiences with a few in our area. PM me if you don't want to put it out in public.

[Chevy]

Traditions Archery. I've heard other poor feedback but wanted to try because its close to work. 

[moog5050]

Not a big fan of that shop either.  On the bright side, he prompted to learn to work on my bows and no longer need a shop.

[Bow Addict]

I had my own shop for almost 20 years.I made up special work order tags and would put all pertinate info on it and would attach to the arrow.If I had the vanes in stock I would do just one vane if all that's what was required.Usually while you wait.

[Culvercreek hunt club]

Traditions Archery. I've heard other poor feedback but wanted to try because its close to work. 

BINGO!!! give the man a cigar. I knew that was the one...lol. I never had a good experience in there. I live within 5 minutes of the place and would rather drive an hour than go in there.

[JFB]

I live in Rochester and purchased a new bow there because he had the one I wanted in stock. After they set it up, I could tell it was far from tuned, not to mention it was like pulling teeth to get them to line up my peep properly. It was a brand new Mathews and among other things it had a loud metal "twang" sound. I wasn't getting anywhere so I drove to Phelps after setting an appointment with that shop. They gladly worked with me (the way it should be) and didn't even make me feel like I was putting them out (as it should be). They now have my business. 

 

 

[ny hunter]

Now thats great customer service,when his shop goes under he is gonna wonder why...

[Cabin Fever]

I wasn't getting anywhere so I drove to Phelps after setting an appointment with that shop. They gladly worked with me (the way it should be) and didn't even make me feel like I was putting them out (as it should be). They now have my business. 

It wasn't Heritage Outdoors in Phelps was it?? l took my son's bow there to have a peep put in and to adjust the draw length. What... a 30 minute job?? It took them 3 full weeks to do it and the ONLY reason they did then was because I went to get it back from them, to go elsewhere!!! I was PISSED!!!

[JFB]

It was Heritage in Phelps. I can not say enough great things about them. Yes, they are busy and the only way to assure yourself is to set an appointment. But when it was my turn, all focus was 100% on me and my bow. If it was close to season, well I don't think many shops aren't back logged but perhaps you got lost in the shuffle by accident. Mike seems like a first rate guy who tries hard. He sure knows how to tune a bow. 

[Cabin Fever]

We dropped the bow off in early June and just got it back ~3 weeks ago. So it certainly wasn't close to season. I stopped in after 2 weeks, but they assured me it would be done ASAP. Ended up taking another full week! Again, 3 weeks for a 30min job (peep and adjust draw length)? It was my first time there too, so it was a very bad first impression!